WARRANTY
All our craftsmen have over ten plus years’ experience, Pulchan Oncall provides a ONE YEAR WRITTEN WARRANTY on craftsman workmanship. Always available to you, Pulchan Oncall is committed to fair and honest interaction with our customers. Priced by the job and not by the hour.
Pulchan Oncall will repair free of charge defects in workmanship performed under the contract, for one year. The warranty is for labour only, and does not apply to material failure, normal wear, and tear, acts of God or a change in the Customer’s mind. Warranty becomes effective when complete payment has been credited to Pulchan Oncall’s account. Warranty work does not extend the original warranty period. Incomplete payment or separate payment made to the Craftsman, for any reason, voids the warranty. Pulchan Oncall has the right to refund a portion of the cost in lieu of work completion or warranty work. Warranty work is to be performed by the original Craftsman, subject to availability. If the Customer or Customer’s contactor modifies work performed by Pulchan Oncall in any way, the warranty is void. Neither the warranty nor the contract is transferable. All claims must be accompanied by original contract.
Certain work is excluded from the warranty including but not limited to caulking, grouting, drywall cracks, blocked plumbing, roof repairs, gutter guards, and leaks of any types unless the unit is replaced (for example, a faucet).
The estimate for labour, does not include materials. Customer may supply materials or may request Pulchan Oncall purchase and transport materials. Pulchan Oncall reserves the right to approve Customer supplied materials. Customer must approve all materials supplied by Pulchan Oncall prior to use. Customer agrees to reimburse Pulchan Oncall for all materials purchased or supplied. Materials may include but are not limited to: consumables tools (like sandpaper), tool rental, delivery charges, dump fees, etc.
Pulchan Oncall provides no warranty on materials and no reimbursement for any materials, this will be made under any circumstances. If materials are found to be defective due to no fault of Pulchan Oncall, additional cost may be required to replace the defective materials.
All selections relative to style, colour, texture, etc. are the sole responsibility of the Customer. Pulchan Oncall does not guarantee matching of existing paint, stain, tile, caulk, grout, texture, brick, mortar, etc. Unless stated on contract, estimate is for one coat of paint only.
Permits, utility flagging, and debris removal are the sole responsibility of Customer unless otherwise stated on the Contract.
All changes to the contract must be made in writing and initialled by the Customer. If hidden problems are discovered during the job, the Craftsman will stop all work and re-estimate the job.
The estimate is valid for 30 days and is based on the Craftsman listed doing the work. Another estimate will be required if the listed Craftsman is unavailable for any reason. If the Craftsman association with Pulchan Oncall terminates or they become unavailable or the Customer requests a different Craftsman, either the Customer or Pulchan Oncall may cancel the contract, and payment will be due based on the work completed.
If any disputes other than non-payment by the Customer arise and are not resolved, the Customer agrees to use binding arbitration. The prevailing party agrees to pay all collection fees, legal fees, and court costs resulting from any dispute between the parties.
This contract supersedes all other previous contracts, agreements, and advertisements, written or oral. There are no other warranty’s/guarantees expressed or implied and there is no liability for consequential damages of any kind. Any representations made by the Craftsman other than those set forth on contract are hereby disclaimed by Pulchan Oncall.
Customer’s signature by job(s) authorised craftsman to begin work. Payment in full is due at completion of work authorized under contract. Signature on contract indicates that the customer has inspected and accepted the quality and completion of all work performed under contract. Surcharge of £25 will assessed on all return checks.
